Keywords
How to Cite
Abstract
It is stated that there is no certainty in the literature as to what sort of relationship between Quality Management practices and innovation exists. The literature on the relationship between Continuous Improvement (CI) and Quality Data and Reporting (QDR) -two of the practices related to quality management- and innovation is even more limited. The aim of this study is to determine the relationships between CI and QDR and innovation performance (IP). The data were obtained from the companies with ISO certificate in the manufacturing and service sectors. The model which consists of QDR, CI and IP variables was analysed with the Structural Equation Model. The IP level was above the midpoint as well. It has been seen that CI and QDR have an impact on IP. In addition, it has been determined that QDR has a mediating role in the effect of CI on IP.
References
Abrunhosa, A., & Sá, P. M. E. (2008). Are TQM principles supporting innovation in the Portuguese footwear industry? Technovation, 28(4), 208-221. https://doi.org/10.1016/j.technovation.2007.08.001
AlTaweel, I. R. S. (2021). Effect of Total Quality Management Practices on Innovation of Industrial Companies in Saudi Arabia: The Case of Saudi Basic Industrial Corporation (SABIC). International Journal of Management (IJM), 12(3). https://doi.org/10.34218/IJM.12.3.2021.032
Augusto, M. G., Lisboa, J. V., & Yasin, M. M. (2014). Organizational performance and innovation in the context of a total quality management philosophy: An empirical investigation. Total Quality Management & Business Excellence, 25(9-10), 1141-1155. https://doi.org/10.1080/14783363.2014.886372
Ar, I. M., & Baki, B. (2011). Antecedents and performance impacts of product versus process innovation. European Journal of Innovation Management. https://doi.org/10.1108/14601061111124885
Baird, K., Hu, K. J., & Reeve, R. (2011). The relationships between organizational culture, total quality management practices and operational performance. International Journal of Operations & Production Management. https://doi.org/10.1108/01443571111144850
Bon, A. T., & Mustafa, E. M. (2013). Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework. Procedia Engineering, 53(0), 516-529. https://doi.org/10.1016/j.proeng.2013.02.067
Bon, A. T., Mustafa, E., & Syamsyul Rakiman, U. (2012). Recent and Influential Studies on TQM-innovation Relationship: A review. International Journal of Manage. Studies, Statistics & Applied Economics (IJMSAE), 2(2), 147-162. https://ssrn.com/abstract=2200031
Bhuiyan, N., & Baghel, A. (2005). An overview of continuous improvement: from the past to the present. Management decision. https://doi.org/10.1108/00251740510597761
Civelek, M. (2018) Yapısal Eşitlik Modellemesi Metodolojisi. İstanbul: Beta Yayıncılık.
Çetindamar, D., Robert Phaal, & David P. (2017). Teknoloji yönetimi: Faaliyetler ve Araçlar. Efil Yayınevi 2. Basım.
Dahlgaard, Jens J., Ghopal K. Khanji, & Kai K. (2008). Fundamentals of total quality management. Taylor & Francis e-Library.
Dobrinsky, R. (2008). Innovation as a Key Driver of Competitiveness, (2008). (in) United Nations Economic Commission for Europe, Report –. https://unece.org/fileadmin/DAM/oes/nutshell/2008/6_Innovation_Key_Driver.pdf
Elçi, Ş, İnovasyon. (2006). Nova Yayınları
Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1995). The Impact of Quality Management Practices on Performance and Competitive Advantage. Decision Sciences, 26(5), 659-691. https://doi.org/10.1111/j.1540-5915.1995.tb01445.x
Goodale, J. C., Kuratko, D. F., Hornsby, J. S., & Covin, J. G. (2011). Operations management and corporate entrepreneurship: The moderating effect of operations control on the antecedents of corporate entrepreneurial activity in relation to innovation performance. Journal of operations management, 29(1-2), 116-127. https://doi.org/10.1016/j.jom.2010.07.005
Gotzamani, K. D., & Tsiotras, G. D. (2001). An empirical study of the ISO 9000 standards’ contribution towards total quality management. International Journal of Operations & Production Management. An empirical study of the ISO 9000 standards’ contribution towards total quality management, Emerald Insight. http://www.ingesfor.com/BA537/Cases/Case%2012_1/case%2012_1.pdf
Grandzol, J. R., & Gershon, M. (1998). A survey instrument for standardizing TQM modeling research. International Journal of Quality Science. A survey instrument for standardizing TQM modeling research, Emerald Insight. https://doi.org/10.1108/13598539810203887.
Hair, J. F., Hult, G. T. M., Ringle, C. M. and Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). SAGE Publication.
Hoang, D. T., Igel, B., & Laosirihongthong, T. (2006). The impact of total quality management on innovation. International journal of quality & reliability management. https://doi.org/10.1108/02656710610704230
Honarpour, A., Jusoh, A., & Md Nor, K. (2018). Total quality management, knowledge management, and innovation: an empirical study in R&D units. Total Quality Management & Business Excellence, 29(7-8), 798-816. https://doi.org/10.1080/14783363.2016.1238760
Hu, M. L. M., Horng, J. S., & Sun, Y. H. C. (2009). Hospitality teams: Knowledge sharing and service innovation performance. Tourism management, 30(1), 41-50. https://doi.org/10.1016/j.tourman.2008.04.009
Hurmelinna‐Laukkanen, P., Sainio, L. M., & Jauhiainen, T. (2008). Appropriability regime for radical and incremental innovations. R&d Management, 38(3), 278-289. https://doi.org/10.1111/j.1467-9310.2008.00512.x-i1
İlhan, M. and Çetin, B. (2014). LISREL ve AMOS Programları Kullanılarak Gerçekleştirilen Yapısal Eşitlik Modeli (YEM) Analizlerine İlişkin Sonuçların Karşılaştırılması, Eğitimde ve Psikolojide Ölçme ve Değerlendirme Dergisi, 5(2), 26-42. https://doi.org/10.21031/epod.31126
Kafetzopoulos, D., Gotzamani, K., & Gkana, V. (2015). Relationship between quality management, innovation and competitiveness. Evidence from Greek companies. Journal of Manufacturing Technology Management. https://doi.org/10.1108/JMTM-02-2015-0007
Karayel, S. (2017). Ayakkabı Sektöründe Toplam Kalite Yönetimi ile Yenilik Arasındaki İlişki. Journal of Current Researches on Business and Economics, 7(1), 47-52.
Kanji, G. K. (1996). Can total quality management help innovation? Total Quality Management, 7(1), 3-10. https://doi.org/10.1080/09544129650035007
Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of operations management, 21(4), 405-435. https://doi.org/10.1016/S0272-6963(03)00004-4
Kohlbacher, M. (2013). The impact of dynamic capabilities through continuous improvement on innovation: The role of business process orientation. Knowledge and Process Management, 20(2), 71-76. https://doi.org/10.1002/kpm.1405
Kim, D. Y., Kumar, V., & Kumar, U. (2012). Relationship between quality management practices and innovation. Journal of operations management, 30(4), 295-315. https://doi.org/10.1016/j.jom.2012.02.003
Khan, B. A., & Naeem, H. (2018). Measuring the impact of soft and hard quality practices on service innovation and organizational performance. Total Quality Management & Business Excellence, 29(11-12), 1402-1426. https://doi.org/10.1080/14783363.2016.1263543
Kline, R. B. (2011). Principles and Practice of Structural Equation Modeling. Newyork, London, The Guiltford Press, 3. Baskı.
Long, C. S., Abdul Aziz, M. H., Kowang, T. O., & Ismail, W. K. W. (2015). Impact of TQM practices on innovation performance among manufacturing companies in Malaysia. South African journal of industrial engineering, 26(1), 75-85.
Martinez-Costa, Micaela, and Angel R. Martínez-Lorente. (2008). Does quality management foster or hinder innovation? An empirical study of Spanish companies. Total Quality Management 19, no. 3, 209-221. https://doi.org/10.1080/14783360701600639
McAdam, R., Leitch, C., & Harrison, R. (1998). The links between organizational learning and total quality: A critical review. Journal of European Industrial Training, 22(2), 47–56
McAdam, R., Moffett, S., Hazlett, S. A., & Shevlin, M. (2010). Developing a model of innovation implementation for UK SMEs: A path analysis and explanatory case analysis. International Small Business Journal, 28(3), 195-214. https://doi.org/10.1177/0266242609360610
Meydan, C. H. & Şeşen, H. (2015), Yapısal Eşitlik Modellemesi AMOS Uygulaması, Detay Yayıncılık, 2. Baskı, Ankara.
Ooi, K. B., Lin, B., Teh, P. L., & Chong, A. Y. L. (2012). Does TQM support innovation performance in Malaysia's manufacturing industry? Journal of Business Economics and Management, 13(2), 366-393. https://doi.org/10.3846/16111699.2011.620155
Pallant, J. (2007). SPSS Survival Manual, McGraw Hill.
Prajogo, D. & Sohal, A. (2001). TQM and innovation: a literature review and research framework. Technovation 21 (9), 539–558. https://doi.org/10.1016/S0166-4972(00)00070-5
Prajogo, D. & Sohal, A. (2004). The multidimensionality of TQM practices in determining quality and innovation performance: an empirical examination. Technovation 24 (6), 443–453. https://doi.org/10.1016/S0166-4972(02)00122-0
Pekşen, G. (2019). Bireylerin kalite çalışmalarına katılımı ile inovasyon düzeyleri arasındaki ilişki, Yayınlanmamış Yüksek Lisans Tezi, Arel Universitesi Sosyal Bilimler Enstitüsü.
Perez-Arostegui, M. N., Sousa, R., & Montes, F. (2013). Quality Management practices, absorptive capacity and innovation performance. In International Annual EurOMA Conference, 20th Dublin, Ireland, 9-12 June 2013. Proceedings of the 20th European Operations Management Association International Conference. Dublin: EurOMA. https://repositorio.ucp.pt/handle/10400.14/12845
Sa´, P. & Abrunhosa, A. (2007). The role of TQM practices in technological innovation: The Portuguese footwear industry case. Total Quality Management & Business Excellence 18 (1–2), 57–66. https://doi.org/10.1080/14783360601043179
Sciarelli, M., Gheith, M. H., & Tani, M. (2020). The relationship between soft and hard quality management practices, innovation and organizational performance in higher education. The TQM Journal. https://doi.org/10.1108/TQM-01-2020-0014
Silva, G. M., Gomes, P. J., Lages, L. F., & Pereira, Z. L. (2014). The role of TQM in strategic product innovation: an empirical assessment. International journal of operations & production management. https://doi.org/10.1108/IJOPM-03-2012-0098
Singh, P.J. & Smith, A. (2004). Relationship between TQM and innovation: an empirical study. Journal of Manufacturing Technology Management 15 (5), 394–401. https://doi.org/10.1108/17410380410540381
Sweezy, P. M. (1943). Professor Schumpeter's theory of innovation. The Review of Economic Statistics, 93-96.
Tabachnick, B. G. & Fidell, L. S. (2014). Using multivariate statistics, Allyn ve Bacon/Pearson Education.
Ursavaş, Ö., Şahin, S. & Mcılroy, D. (2014). Technology acceptance measure for teachers: T-TAM / Öğretmenler için teknoloji kabul ölçeği: Ö-TKÖ. Eğitimde Kuram ve Uygulama, 10 (4), 885-917. Retrieved from https://dergipark.org.tr/tr/pub/eku/issue/5462/74152
Zairi, M., (1999). Best Practice Process Innovation Management. Butterworth Heinemann, Oxford.
Zehir, C., Ertosun, Ö. G., Zehir, S., & Müceldilli, B. (2012). Total quality management practices’ effects on quality performance and innovative performance. Procedia-Social and Behavioral Sciences, 41, 273-280. https://doi.org/10.1016/j.sbspro.2012.04.031
Zeng, J., Phan, C. A., & Matsui, Y. (2015). The impact of hard and soft quality management on quality and innovation performance: An empirical study. International journal of production economics, 162, 216-226. https://doi.org/10.1016/j.ijpe.2014.07.006
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Copyright (c) 2022 Onur ÇETIN