Management and Quality of Services in Pristina’s Hotelier Industry

  • Petrit Hasanaj Shqiptar
  • Bekë Kuqi
  • Besmir Ahmetaj

Abstract

Management of tourism hotel industry and especially the quality of services in hotel industry are important and successful factors of business.


The concept of quality of service is essential if we wish to understand the genesis of service quality and potential gaps in quality. The purpose of this paper is to show the importance of service quality in the hotel industry from the standpoint of conceptual and description attributes influencing this quality.


Today to manage the industry of tourism and hotelier in a more efficient and effective way means to take a step towards the country's economic growth, boost employment at satisfactory levels and welfare of the population. This management is a positive publicity for the country and attracting tourists who bring more income and new social and cultural cooperation.

References

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Other articles
• Official Hotel and Resort Guide (OHRG) , Summary of articles and Information on Hotel Classification System
• Coopers & Lybrand L.L.P., United States Bureau of Labor Statistics, Smith Travel
Research.
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Published
2018-04-18
How to Cite
HASANAJ, Petrit; KUQI, Bekë; AHMETAJ, Besmir. Management and Quality of Services in Pristina’s Hotelier Industry. PRIZREN SOCIAL SCIENCE JOURNAL, [S.l.], v. 2, n. 1, p. 52-71, apr. 2018. ISSN 2616-387X. Available at: <http://prizrenjournal.com/index.php/PSSJ/article/view/22>. Date accessed: 19 oct. 2018. doi: https://doi.org/10.1985/2.